Front Office Manager
|May 07, 2013 - May 31, 2013|
|Location:||Santa Cruz, CA|
|Benefits:||Medical, Dental, Vision, Life|
|Employment Type:||Full Time|
|Description:||Assist the Director of Rooms in maintaining product quality, service quality and profitability of the property. The Front Office Manager will assure the overall success of the hotel by meeting or exceeding the planned objectives for revenue, profit, guest satisfaction and product quality. |
The Hotel Paradox in Santa Cruz is owned and operated by BPR Properties of Palo Alto. BPR Properties is a small family owned and oriented company focusing its efforts in Northern California and operating a variety of full and limited service hotels which include branded and independent boutique properties.
|Duties:||ESSENTIAL FUNCTIONS: |
1.Oversees the operation of the Front Desk department by setting the objectives, measuring performance and supervising the department heads.
2.Ensures that all new associates receive a through orientation and on-going technical training.
3.Increases efficiency of operations by analyzing procedures and practices and implementing alternative strategies as required.
4.Implements the approved budget; monitors revenues and costs on a daily basis and takes corrective action when necessary.
5.Controls costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control, and other expenses.
6.Monitors service and teamwork on a regular basis and counsels employees on providing service and teamwork.
7.Meets and exceeds the expectations of the employees by utilizing leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports.
8.Creates a positive work environment for all employees.
9.Determines and communicates standards of performance to employees. Evaluates employee performance on a regular basis and recommends salary increases as appropriate.
10.Develops employees to maximize potential and prepare for future promotional opportunities by conducting counseling sessions, determining developmental needs and allowing these needs to be met.
11.Ensures that disciplinary action is taken as required utilizing consistency, fairness and respect within framework of established Hotel Shattuck and BPR Properties guidelines.
12.Maintains safe and secure environment for customers and employees.
13.Ensures that all employees follow safety rules and emergency procedures.
14.Takes corrective action where required to improve safety of work areas.
15.Assists the General Manager; directs or cooperates with other managerial personnel as required or requested.
16.Resolves problems for guests and employees with efficiency and ethics.
17.Prepares schedules and sets deadlines to ensure timely completion of work.
18.Trains all unit staff positions and ensures that all tasks are completed.
19.Initiate employee recruitment, promotion, discharge, or transfer, and performing employee evaluations. \
20.Supervises day to day activities of subordinates and assigns responsibility for specified work or functional activities.
21.Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.
22.Take pride in representing the Hotel Paradox and BPR Properties professionally and at all times projects a favorable image in the community and with our guests.
23.Performs any other duties asked by supervisor to support the hotel's objectives within the associate's ability.
24.Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
25.Disseminates the Hotel Paradox policies & procedures to subordinates.
26.Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
|Qualifications:||QUALIFICATION STANDARDS |
A combination of education and experience equivalent to graduation from high school required and some college preferred, or any other combination of education, training or experience that provides the required knowledge, skills, and abilities, also is acceptable.
•A bachelors degree in business or
•3 years experience in Front Desk/Rooms
•3 years managerial experience
•3 years hotel/hospitality experience
This job is no longer active. Please click here to see current job listings.